Control
Humans guide interactions. Agents adapt to human intent and follow their lead through every step.
These five guiding principles emerged from studying how people interact with agentic systems. They are the foundation for experiences that keep people in control while agents take on more autonomy.
At a glance: how each principle shapes trustworthy human–agent partnerships.
Humans guide interactions. Agents adapt to human intent and follow their lead through every step.
Keep partnership transparent. AI communicates actions clearly, using progressive disclosure to reveal more detail when needed.
Own the mistakes. When the agent gets it wrong, it helps users identify the issue, offers clear paths to correct it, and learns from the experience.
Work together towards shared goals. Agents contribute actively while staying responsive to user preferences and feedback.
Build understanding and trust. The agent makes its reasoning visible so users can see how decisions were reached.